Terms of Service

Welcome to Harvest Fresh Hub! These Terms of Service govern your use of our website, https://freshhub.co.nz/, and the purchase of our fresh, local produce. By accessing or using our website, you agree to be bound by these terms. If you do not agree, please do not use our services.

1. Use of Our Website

• You must be at least 13 years old to use our website.
• You agree not to use our website for any unlawful purpose, to disrupt its functionality, or to attempt unauthorized access to our systems.
• We reserve the right to modify, suspend, or discontinue any part of the website at any time without prior notice.

2. Orders and Products

• Product Availability: All products are subject to availability. Due to the perishable nature of our fresh produce, we may substitute items with similar products if an item is out of stock. We will notify you of substitutions.
• Accuracy: We strive to ensure all product descriptions, prices, and images are accurate, but we are not liable for errors or omissions.
• Order Acceptance: Your order is an offer to buy, which we may accept or reject. We will confirm acceptance via email after processing your order.

3. Pricing and Payment

• Pricing: All prices are in New Zealand Dollars (NZD) and include GST where applicable. Prices are subject to change without notice.
• Payment: We accept payments via Shopify’s secure payment gateway. You agree to provide accurate payment information and authorize us to charge the full amount at the time of purchase.
• Delivery Fees: Delivery fees, if applicable, will be displayed at checkout. We offer free delivery on your first order within Christchurch, as stated in our promotions.

4. Delivery

• Delivery Area: We deliver within Christchurch and select areas in New Zealand. Delivery availability will be confirmed at checkout.
• Delivery Time: We aim to deliver within the timeframe specified at checkout, but delays may occur due to unforeseen circumstances (e.g., weather, supply issues). We are not liable for delays outside our control.
• Risk of Loss: Ownership and risk of loss transfer to you upon delivery. You must inspect your order upon receipt and report any issues within 24 hours, as per our Return and Refund Policy.

5. Returns and Refunds

• Please refer to our Return and Refund Policy for details on returns, refunds, and eligibility. We comply with the Consumer Guarantees Act for faulty or misrepresented goods.

6. Intellectual Property

• All content on our website, including images, logos, and text, is the property of Harvest Fresh Hub or its licensors. You may not reproduce, distribute, or use our content without written permission.

7. Limitation of Liability

• To the extent permitted by law, Harvest Fresh Hub is not liable for any indirect, incidental, or consequential damages arising from your use of our website or products.
• Our liability for any claim is limited to the amount you paid for the product in question.
• We are not responsible for allergic reactions or health issues arising from consumption of our produce. Please check product details for allergen information.

8. Privacy

• We collect and use your personal information in accordance with our Privacy Policy, available on our website. By using our services, you consent to such use.

9. Governing Law and Dispute Resolution

• These Terms of Service are governed by the laws of New Zealand. Any disputes will be resolved in the courts of New Zealand.
• If a dispute arises, we encourage you to contact us first to resolve it informally. You can reach us at flavitradingltd@gmail.com or 02108316646.

10. Changes to These Terms

• We may update these Terms of Service from time to time. Changes will be posted on this page, and the updated terms will apply to your use of the website thereafter.

11. Contact Us

If you have any questions about these Terms of Service, please reach out:

• Email: flavitradingltd@gmail.com
• Phone: 02108316646
• Store Operating Hours: Monday to Sunday, 9:00 AM – 5:00 PM NZST

Thank you for choosing Harvest Fresh Hub – Fresh from Farm to You!